FabYou Clothing – Shipping Policy

Effective October 6, 2024  |  Next Review October 2025

We’re committed to getting your order to you quickly and safely. This Shipping Policy explains processing times, carriers, tracking, and what to do if something goes wrong. If you have any questions, contact us at support@fabyouclothing.com.

1) Order Processing Times

• Ready-to-wear items: typically ship in 2–5 business days.
• Custom/DTF or made-to-order items: typically ship in 3–7 business days after artwork approval.
• Processing times exclude weekends and U.S. holidays.

2) Shipping Methods & Carriers

We partner with trusted carriers (e.g., USPS, UPS, FedEx, DHL for international). Available options and rates are shown at checkout based on your address, weight, and service level.

3) Rates & Free Shipping

• Real-time rates are calculated at checkout.
• From time to time, we may run free-shipping promotions (details shown in banners or at checkout). If applicable, free shipping applies to standard methods only and after discounts.

4) Tracking Your Order

• You’ll receive a tracking number by email once your order ships.
• Tracking may take up to 24–48 hours to update after label creation.

5) Address Accuracy & Changes

• Please double-check your shipping address at checkout. Incorrect or incomplete addresses may cause delays or returns.
• Need a change? Email us at support@fabyouclothing.com as soon as possible. Once an order is processed or shipped, we may be unable to update the address.

6) Delivery Issues (Delays, Missed Delivery, Returned to Sender)

• Delays: Weather, carrier capacity, customs, or holidays can affect timelines. These are outside our control.
• Missed delivery/Unclaimed packages: If returned to us, we can reship (additional postage may apply).
• Delivery confirmation: If the carrier marks delivered but you can’t locate the package, please check with neighbors/household, then contact the carrier. If you still need help, email us and we’ll assist.

7) Lost or Damaged Packages

• Damaged on arrival: Contact us within 7 days with photos of the packaging and item. We’ll work on a replacement or resolution.
• Lost in transit: If tracking shows no movement for 10+ days (domestic) or 20+ days (international), reach out to us. We’ll open an inquiry with the carrier and help resolve it.

8) Domestic vs. International Shipping

• Domestic (U.S.): Standard and expedited options are available at checkout.
• International: Delivery times vary by destination and customs clearance. Recipients are responsible for any customs duties, taxes, or import fees required by the destination country.

9) Pre-Orders & Split Shipments

• Pre-orders: Ship on or around the estimated date listed on the product page. If combined with in-stock items, we may ship together once all items are available (or split on request; additional shipping may apply).
• Split shipments: In some cases, we may ship items separately to speed up delivery.

10) Undeliverable & Refused Packages

• Packages returned as undeliverable (incorrect address, unclaimed, refused) can be reshipped after we confirm an updated address and receive additional postage if applicable.

11) Returns Related to Shipping

For returns or exchanges, please see our Refund & Return Policy. Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

12) Holiday & Peak Periods

During high-volume seasons (e.g., Black Friday/Cyber Monday, Christmas), processing and carrier transit times may be longer. Order early to ensure on-time delivery.

13) Contact Us

FabYou Clothing LLC
181 Salem End Road, Framingham, MA 01702
Email: support@fabyouclothing.com
Phone: (774) 777-0584
Contact: shopfabyouclothing.com/contact-us/